Frequently Asked Questions

Get link code and online sync problems

The error 104 usually occurs when your watch is transmitting data in the background to Garmin's website at the same time you are trying to sync with Genius Wrist's website. 

When that happens,  the Garmin Connect app running on your mobile phone interrupts the communication with Genius Wrist's website. The watch cannot handle multiple connections, and obviously, transmitting to Garmin's website takes precedence. 

You are more susceptible to this kind of error if you leave the Bluetooth constantly disabled. When you turn it on your watch will try to transmit a lot of information to Garmin Connect, and it can take some time. 

There is no solution to this issue except wait for all synchronization with Garmin's website take place. You can speed up things connecting the watch to your computer and updating it with Garmin Express.

Just relink the app.
In your watch, use the "Get Link Code" menu option.
Go to Link Your App and input the code.
Then return to your watch, run the app and use the "Online Sync" menu option to download your configuration.

This situation happens when the app is first installed, or after you use the "Get Link Code" and do not input the code on the website. In these cases, the "Online Sync" will not recognize a valid key.

The app is downloading the config and keeping it in memory, but it is not saving the configuration in your device, forcing you to get a new code and sync every time you start the app.

There are two common causes for that, insufficient storage space or insufficient memory to execute the saving process.

To address the insufficient storage space, clean up your device, remove that not used widgets, apps, and faces (use Garmin Express software on your computer, it is much faster than using the mobile phone), after that turn-off and on the device. 

For instructions on how to deal with insufficient memory take a look at this topic 
Out of Memory Error

Garmin Connect on Windows Phone is not capable of routing app requests to the internet.
That means: Until Garmin changes the implementation of Garmin Connect software for Windows Phone, Windows Phone users won't be able to use Genius Wrist's apps since they require an internet connection.
There is a topic on Garmin official forum about that.
Garmin Forum - Windows Phone Connection Issues

Do not worry; all your settings are stored on the website.
Just generate a new LINK CODE in your device, go to Link Your App page and input the code, then do an ONLINE SYNC on your device to download your configuration.

The maintenance of the Bluetooth connection between you watch, and your mobile is not part of Genius Wrist's apps, it is an internal feature of your watch operating system.
When the app displays the message "Phone Offline" it is just reporting the information the watch operating system is sending to it.

Enabling the Bluetooth does not mean there is an connection.
Open the Garmin Connect app on your mobile and take a look at the connection status in the devices list.

If you are experiencing a lot of instability, verify if you have the latest version of Garmin Connect App on your phone and the most recent firmware in your watch.
If the instability persists request support from Garmin; the issue may be related to a compatibility issue with your phone hardware and Garmin Connect App.

Genius Wrist Apps do not connect directly to the internet. All apps depend on Garmin Connect App running on your phone to act as a bridge between your watch and the internet. 

Genius Wrist's website never generates some error codes, and they happen because of problems in Garmin Connect App running on your phone.
The error codes 300, 402 and 2 are some examples of error generated by the Garmin Phone app, not Genius Wrist's website.
Error messages usually occur if you try to "get link code" or "online sync" while your device is transferring data to your phone like uploading activities, sending activity tracking info, etc. These transmissions are not related to Genius Wrist apps, but it seems that Garmin Connect App cannot handle multiple transfers simultaneously. 

Bluetooth connection instability can also cause this issues.
Be sure you have a stable internet connection on your phone and check if you have the latest version of Garmin Connect Mobile installed in your phone
Get Gamin Connect Mobile

Various users reported the connectivity problems were solved after a successful device synchronization using Garmin Express installed on a computer.
Get Garmin Express


Take a look at this page for details about app licensing

Licensing Information


For instructions on how to enable workout download based on calendar go to


The formula to calculate the training volume of an exercise is:

Volume = Number of Sets x Number of Reps per Set x Weight

The system will assume the number of repetitions per set is the average number of reps defined to a specific exercise (minimum plus maximum divided by 2).

The total volume of an entire workout is the sum of the volume of all individual exercises.

The volume achievement is measured in metric tons (1000 Kg or 2204,6 lb)

This badge means you accumulated 5000Kg of training volume during the current month.

The scoring system gives points based on perceived effort, not fitness level, that means, the easier the exercise is perceived by you, the fewer points you will score. 

If you do not measure your heart rate during the exercise your score will be very low.


App installation/removal and download issues are related to Garmin App Store, Garmin Connect Mobile app running on your phone or Garmin Express app on your computer.
Unfortunately, we cannot help you with that cause these functions are not part of Genius Wrist's apps or website. You will have to request support from Garmin to solve this issue. 

Garmin Support. 

Examples of installation error messages:
This app requires an update of your fenix 3. Please use Garmin Express to update your fenix 3.
Sync Failed, Not Enough Storage Space Available

All activity sessions recorded by Genius Wrist apps are sent to Garmin Connect.
Session recording is not part of Genius Wrist apps; it is an internal feature of your device. The apps simply send commands to the watch to save, start, stop, discard or pause a session.
The process of sending recorded sessions to Garmin connect is an automatic function executed by your watch, not by Genius Wrist apps. The "online sync" menu option inside Genius Wrist apps only download to your device the configuration that is stored in Genius Wrist website.

All data fields available in Genius Wrist's apps are calculated with information provided by the watch firmware, some require calculation and others are displayed exactly as informed.

The following data fields are shown without any processing, and their values are exactly what was provided by your watch firmware:
Altitude, average cadence, average distance, average power, average speed, average pace, calories, cadence, heart rate, power, speed, pace, distance, timer, max cadence, max heart rate, max power, max speed, max pace, total ascent, total descent, temperature, total steps.

If the HR is unstable, or if the speed or pace is erratic, if no distance or speed is displayed, it is not a failure in the app. It is your watch that is not calculating this information.
Here is a list of details you must consider when using any app.
- Be sure your heart rate strap is correctly positioned.
- Learn how to properly adjust your watch band for the best performance of your optical HR sensor.
- Learn the limits and precision of your watch GPS and note its performance is affected by near buildings and weather conditions.
- Your device will not calculate calories expended without heart rate information.

All other data fields are computed based on the data fields in the list above, so do not expect to have lap distance or lap speed if the device does not provide distance or speed.

Garmin put some restrictions in Connect IQ apps, and they vary depending on device model and firmware version.
For example:
- After firmware 7.2 the ability to display the values from the internal temperature sensor was removed by Garmin from fenix devices.
- The ability to calculate distances indoor without a foot pod was removed from the firmware of most devices almost a year ago.

Note that these restrictions apply only to Connect IQ apps, Garmin native apps kept this functions, meaning that you watch is capable of performing the feature, but the ability to explore it was removed from the Connect IQ platform.

Run the Genius Wrist app you want to configure and then open the menu.

Some apps will display the message menu disabled during a workout recording. In this case, you must first stop or discard the session before accessing the menu.

How to open the menu in each device model: 

FR 920: press the LEFT BOTTOM button for 3 seconds 
Fenix 3: Hold the LEFT MIDDLE button for 3 seconds 
Fenix 5, 5s ,5x: press and quickly release the up key
FR 230, 235 and 735: Hold the UP button for 3 seconds 
FR 630: Press MENU button at the bottom of the watch display
FR 935: press and quickly release the up key
vívoactive: Press MENU button at the bottom right of the watch display 
vívoactive HR: Hold the RIGHT BOTTOM button for 3 seconds 
vívoactive 3: Press the center of the watch display for 3 seconds 

To browse the menu options use the UP or DOWN keys, or swipe if you have a touchscreen device.

If when you try to register you see the message:

Email 'your@email' is already taken

That means you already logged on the website before.

The password recovery and the resend email confirmation only work for local accounts. If you registered with Gmail or Facebook, you must use the same authentication provider to log in. The forgot password feature or email confirmation will not work in these cases.

If you are sure you have a local account, then use the resend email confirmation or forgot password and check your spam inbox.

Configure your profile at Garmin Connect's Website and set your time zone. (Upload Time Zone field).
This is a general setting for all Garmin activities, it affects all apps

That is correct! 

There is no configuration in your mobile phone. All Genius Wrist's apps are configured on the watch app or the Genius Wrist's website

There are memory limitations in the devices and because of that the limit of simultaneous workout presets is 3.
You can keep more configurations in Genius Wrist's website and swap them as needed.

You can also plan your workouts with the training calendar, and setup your app to download your workouts based on the training schedule.

The session recording is not part of Genius Wrist's apps. It is a function performed by the watch itself.

The apps only send commands to start, pause, resume, save or discard an activity. The device does the sensor data acquisition and recording.

Be aware Garmin set restrictions to what information is recorded depending on the sport and type of app.

For example:

- some running metrics are not recorded during strength sessions.
- Only NATIVE Garmin's apps can capture stroke data in swimming activities.
- Most devices will only write power data to the fit file during cycling exercises.
- The information from the internal temperature sensor is not recorded from inside a connect IQ app.

The list of restrictions vary depending on the watch model, and Garmin may change it anytime in new firmware releases.

The zone table used by the software to calculate the heart rate related data fields is the one configured in Gamin Connect web site. 

Your watch will automatically download your settings from Garmin's website.

The following data fields are affected by the heart rate zone table setting.

Heart Rate Zone - Number that indicates with precision your heart rate zone based on your current heart beats per minute.
Percentage of Maximum Heart Rate (hr% of max) - Number from 1 to 100 indicating your current heart beats per minute as percentage of your maximum heart rate
Percentage of Heart Rate Reserve (%hrr) - Number from 1 to 100 indicating your current heart beats per minute as percentage of your heart rate reserve

If you are about to report an error, be aware that the following information is essential to our team to reproduce the problem and fix the issue as fast as possible.
Please be clear and concise without missing key points. Any lack of clarity leads to misunderstanding and slows down or prevents an analysis.

Pay particular attention to the following aspects of your report:

Describe how to reproduce the error:
- Explain the steps required to reproduce the problem.
- Let us know if the error is repeatable. That means, it always occurs if you execute the same steps in the same order.
- If an error occasionally happens after repeating the same steps, there is a good chance it is not an app error, but a device firmware problem or an out of memory issue.

Give the context:
- If the failure occurs when executing a workout or immediately before or after it, provide its name so we can test it.
- Log into your account and always report using the Genius Wrist's website contact form so that we can have easy access to your account setup and information about your device model.
We always simulate issues on the same device model the problem was found.

Provide the data:
App crash:
- If there is an app crash, the typical result is the app quitting unexpectedly or displaying an ‘IQ!’ icon but does not cause the entire device to crash or reboot. This kind of crash is most commonly due to a bug in an app, though it can also be due to a bug in Connect IQ itself or device firmware. Whenever an app crash occurs, a CIQ_LOG.txt file is written or updated to /GARMIN/APPS/LOGS on the device and contains information related to the crash that may be used to address the problem.
After your first contact, our help desk team will provide instructions on how to submit this file to us.

Device crash:
They typically cause the device to reboot or freeze and indicate a Connect IQ or device firmware bug. When a device crash occurs, an ERR_LOG.txt file is written to /GARMIN on the device, containing stack trace information related to the crash. Please provide this file when reporting a crash so that we can forward it to Garmin’s device teams. They can take a look at the logs to determine the cause of the crash.
There is a minimal chance an app error produces this kind of failure. If the problem starts after a firmware update, you can be almost sure it is a firmware problem.
Only Garmin can fix it this type of problem and they and will typically provide a fix in a future firmware release.

Device specific issues

vívoactive devices (NON-HR) are keeping the GPS ON even when it is not selected.
This issue started in firmware 3.50 and had been reported by Garmin itself. Until now, there is no comment from Garmin about a fix for this problem.
There is a discussion thread in Garmin Forum about this issue:
Garmin Forum - Vívoactive Firmware 3.5

It is required an external TEMPE sensor to use the temperature data field.
Unfortunately, Garmin imposes this restriction. Connect IQ apps have no access to the internal temperature sensor.